Available for new projects
IT Support Specialist
CompTIA A+ certified IT support specialist with hands-on troubleshooting experience across Windows and macOS environments. I build and document help desk labs: Active Directory, ticketing, and network diagnostics to keep sharpening real-world skills, and bring clear, patient communication to every ticket.
Highlights
A few moments I’m proud of.
Featured Labs
Hands-on IT support environments — Active Directory, ticketing, and network troubleshooting.
Lab
Active Directory + Jira Service Management Lab
Built a simulated help desk environment with a Windows Server 2025 domain controller, Active Directory users and groups, and a domain-joined Windows 11 client — then used Jira Service Management to handle real ticket workflows end to end: password resets, account lockouts, and new-employee onboarding.
Lab
Featured Work
Selected projects aimed at solving real problems.
Job Copilot
A Chrome extension connected to the Anthropic API that helps fill out job applications: drafts answers in a chat panel, autofills form fields directly on the page, and generates tailored resumes and cover letters as real .docx files, without leaving the page.
Chrome Extension
JavaScript
Manifest V3
Experience
AI Coding Agent Evaluator (Contract) Dates
Oct 2026 - PresentMercor
- Evaluate and compare two AI coding agents on real-world software engineering repositories, judging code quality and task performance to determine which model performs better and why, maintaining a 100% first-pass acceptance rate on reviewed task submissions to date.
Automotive Case Manager
Jul 2026 - Sep 2026Concentrix, Remote (Windsor, ON)
- Mediated between customers and Hyundai dealership staff to resolve automotive case disputes, handling 20-25 calls daily through Connex (Salesforce-based case management, Five9 for calls) while managing an end-to-end caseload that grew to roughly 62 cases.
Software / AI Trajectory Reviewer (Contract)
Feb 2026 - Sep 2026Mercor, Remote
- Reviewed real-world software engineering task trajectories (tool calls, code diffs, test outputs) against strict rubric and quality standards, translating complex technical detail into clear, structured explanations.
IT Intern
Mar 2019 - Aug 2019Total Exploration and Production, Rivers State, Nigeria
- Provided first-level, in-person technical support across a large enterprise site on Windows workstations and, alongside the IT team, macOS devices - resetting network/internet connections and diagnosing hardware, software, and peripheral issues on the spot; averaged 3-5 office visits daily on assigned tickets, recognized for support volume.
- Tracked Dell workstation inventory office-to-office ahead of a hardware refresh and managed intake/retirement of units - packaged retired units for donation, personally traveled with the shipment, and set up the donated machines in a partner school's computer lab, with the team relying directly on the section counts maintained.
- Supported physical infrastructure across teams: cable management, conference-room VoIP/AV checks, telecom and rooftop dish inspections, and server room hardware checks, including drive replacements for backup operations.
Mathematics Teacher
Jul 2021 - Jul 2022Ijaw National Academy, Bayelsa, Nigeria
- Took full responsibility for Mathematics instruction for 271 students across four ability-streamed classes after the assigned teacher was transferred, communicating technical, multi-step material clearly to non-specialist audiences
Technical Skills
Networking
- TCP/IP
- DNS
- DHCP
- NAT
- ARP/Ethernet
- Wireshark packet analysis
IT Support and Business Applications
- troubleshooting
- ticket logging/escalation
- Active Directory
- Jira Service Management
- Windows 10/11
- macOS
- Microsoft 365
- SQL/PostgreSQL
- Excel (formulas, pivot tables)
Frontend
- React
- JavaScript
- HTML
- CSS
- Redux
Backend
- Python
- FastAPI
- Redis
- Celery
- Firebase
- Postgresql
DevOps
- GitHubActions